We have had our relationship with CCS for more than ten years and they have simply never let us down. To have a team dedicated to our account ensures that our users in Nike can focus on the stuff that really matters to our business. Our teams are better equipped today than ever before and that in a large part is due to the team at CCS.
CCS’s account management process ensures we can be proactive about technology and control costs accurately. Our large group of users span the globe and reviewing how our account is operating every three months allows us to flex the way we support these users. It is also critical to us to have a team that can check our bills on a monthly basis so we never lose control of the costs.
The people at CCS proved to me that Puma’s mobile communications could be ran efficiently and successfully by following an incredibly simple account management process. CCS have throughout, taken the time to understand our true needs, and have tailored our services to deliver both great savings and the best possible communication tools for our people.
Puma is one of the world’s most desirable lifestyle sports brands and we have offices in every region of the globe. CCS and their team have ensured that our people are better connected now than they have ever been, the difference this makes to our business and its profitability is remarkable.
CCS’s approach was refreshing, it was unlike anything we had seen before. It was completely centred around our needs and our operation. From working with CCS we were able, for the first time, to get a true picture of how our people used their mobile devices.
Dealing with CCS is just easy – they understand our business and our people. They work with us and tailor our accounts so we are in control of what is an essential tool. At any one time a great number of our users work in a mobile environment needing two way communication, so the mobile and mobile data is essential.
At MGL Group, what matters is, we get the job done – CCS help because they supply us with a robust solution that works consistently. If and when a problem occurs with equipment or billing, they have demonstrated over the years a willingness to solve these issues with little or no fuss.
They are also very commercially aware and every year have delivered significant savings through their proactive account management processes. Margins are tight for everyone these days so it is nice to know that we are always on the cutting edge of reducing our mobile communication costs.
We’ve been working with CCS for almost ten years and every year they show us different network options. They ensure that we are always apprised of what is going on in the telecommunications market. We have achieved year on year savings throughout the last ten years with the cost per user being driven down at each review without any deterioration in quality of service from CCS or network performance. These guys are experts on telecommunications; we trust them as our clients trust us when it comes to producing the world’s best premium paint products…
We have dealt with CCS for nearly 20 years, starting from their small premises to their brand new (purpose built) HQ and have enjoyed an excellent relationship. In the last 18 months they have helped us issue more of our staff with mobile phones without the expense that we have associated in the past. Also we have begun to install tracking devices in all our vehicles adding major value to us. One big advantage of dealing with CCS is they are local; CCS is not a call centre where I have experienced staff not reacting to problems as quickly as CCS has…
Thompson Build Centres
With our 10 years of being with CCS I have been happy with the service since day one. We have a pro active account manager, who always keeps us up to speed with the latest technology…
Sunderland Association Football Club (SAFC)
We have used CCS for 7 years now; we have found them to be knowledgeable, quick, efficient and accommodating. We have seen other communication companies arrive on site and take around 3 hours to fit a Bluetooth unit; it usually takes CCS around 1 hour top.
As a supplier of Volvo’s to company car drivers all over the UK, we have found the after sales service from CCS second to none, if we want a phone kit fitted on site in Sunderland and the car moves to its owner in Cornwall and they develop an issue with the kit, I only need to make one phone call and its resolved!
I often ask CCS to contact my customer to help and advice team on what is the best piece of equipment to suit their needs and budget.
My experience with CCS was a pleasure from beginning to end. From a customer’s point of view you have a fabulous team there, I really struggle to think of anywhere I’ve experienced such a great but different customer care…