Existing Customers

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• Client Take On Process

  We know time is of the essence in any business, so a project plan will be put in place at the very start to ensure smooth delivery of your new communications package. Lost communication can mean lost revenue so we understand the need for a problem free transition.

  The CCS team will place the order for your equipment and manage the full set up process. Upon receipt of your new handsets, we'll make sure that they are all fully charged and operational before distributing them to each user so that you can be up and running in moments, with minimal disruption to your working day.

• 30 day Review

  Our client support service doesn't end as soon as the deal is secured.

  With any new system, it is important to monitor it to make sure everything is running according to plan. CCS will carry out a 30 day review of your account to make sure that the set up is correct and that you're being billed correctly. We'll also get feedback from you to make sure you're happy.

• 3 Month Review

  Every 3 months, the CCS team will provide a detailed analysis of how the account is running and how it is being used. We'll meet with you to show you our findings, highlighting important trends and recommending any potential adjustments that could be made.

  Most importantly, we'll be available to you whenever you want to discuss your business needs. If you feel you'd like to see us more often (or perhaps even less!) we'll fit in with your requirements.

• Annual Review

  After a year with us, we'll contact you again to find out whether we achieved our original targets. Business needs change as do the offers available. We'll look at your usage trends for the past 12 months, and investigate potential new tariffs that will maximise cost benefits. This will include a network review and we'll also set targets for the next 12 months.

• And now the real work starts again...

  At CCS, we believe we're another pair of eyes for our clients. We can check your bills on a regular basis and report back to you on all customer service requests, keeping you informed on how your account is operating. You'll have a dedicated account manager who will be your key point of contact and they will be supported by an experienced customer services team.

  If you need our help, you won't be given a number to a call centre - you'll be speaking to 'real' people who know your business and can respond quickly and professionally to any query.

  Networking is essential to help foster good business relationships, and we host a number of events to get our clients together. Our client base can be part of your regular circle of contacts - ask your account manager for an introduction.